Thursday, January 23, 2020
The Importance of Clothing in Macbeth In Shakespeare's Macbeth, clothing imagery represents the titles that Macbeth wears. Macbeth receives two new titles throughout the play; one is earned and the other stolen. The first, Thane of Cawdor, is rightfully his because he earned it. The second, King of Scotland, is a stolen title that does not fit him honestly. Macbeth's clothing in the play symbolizes both of the titles that he acquires. In the beginning of the play, Macbeth already bears the title Thane of Glamis. After a Norwegian invasion and local rebellion in which Macbeth captures the Thane of Cawdor, Macbeth receives his title. When Macbeth is first hailed Thane of Cawdor by Ross he responds with, "Why do you dress me in borrowed robes?" (Act I, Scene III, Line 116). The "borrowed robes" are that of the previous Thane of Cawdor. Macbeth says this not knowing that Duncan, the King of Scotland, has sentenced the treacherous Thane of Cawdor to death and named Macbeth with his title. Banquo, Macbeth's friend at the time compliments Macbeth on his new title, but at the same time says they do not quite fit him yet. New honors come upon him, Like our strange garments, cleave not to their mold But with the aid of use (Act I, Scene III, Line 161). He is saying that Macbeth is not used to wearing the Thane of Cawdor title because it is such a new feeling. Macbeth does not feel comfortable with the title although he earned it by catching a traitor to the king and to Scotland. &n... ...someone else. This is because they do belong to someone else. They were stolen from Duncan, the "giant" (V, II, 24), by "a dwarfish thief" (V, II, 25), Macbeth. The previous quote gives an image of a small, wicked man taking the rightful position of a large, strong man through treachery and betrayal. Macbeth's robes "hang loose" (V, II, 24) because he is not big enough to fill them up. Throughout the play, Macbeth is seen as a small dishonorable man always wearing clothing that does not belong to him. Whether the clothes are too small or too big, the main point is that they do not fit Macbeth because they do not rightfully belong to him. Shakespeare fills his play with clothing imagery in order to easily show Macbeth's different titles.
Wednesday, January 15, 2020
Adobe CS6 Master Collection Mac Cracks. Instructions : 1. Disconnect internet connection 2. Patch Hosts file Double click to launch Ã¢â¬Å"AdobeCS6PatchHostsFileÃ¢â¬ to patch hosts file to block outgoing connections, this will patch then open the hosts file to show you. You will need to enter you admin password. 3. Install Adobe CS6 Master Collection as a trial 4. IMPORTANT After install, launch each application then close it before you apply the specific application patch. This will ensure Photoshop is the Extended version 5. Apply application specific patch Double click the application specific patches to apply the Ã¢â¬Å"amtlib. ramework patchÃ¢â¬ , this also archives the original amtlib. framework folder in the application specific Frameworks. 6. Run Ã¢â¬Å"IllustratorTryoutSplashFixÃ¢â¬ This rewrites the files so the correct splash screen shows Also makes archives of originals You must only use this on a fresh copy of Illustrator Otherwise use the files in the folder Ã¢â ¬ ¢ Disconnect from the Internet (or block outgoing connections) and install the trial version. Ã¢â¬ ¢ When installing, select Ã¢â¬Å"TrialÃ¢â¬ ! Ã¢â¬ ¢ After installation, launch and complete the application once, blocking any outgoing connections. Ã¢â¬ ¢ Replace (keep a copy of the original just in case) amtlib. ramework located in Application_Name. app / Contents / Frameworks / with [k'ed] one. Ã¢â¬ ¢ Block outgoing connections: Open the hosts file and add the following lines: 127. 0. 0. 1 192. 150. 14. 69 127. 0. 0. 1 192. 150. 18. 101 127. 0. 0. 1 192. 150. 18. 108 127. 0. 0. 1 192. 150. 22. 40 127. 0. 0. 1 192. 150. 8. 100 127. 0. 0. 1 192. 150. 8. 118 127. 0. 0. 1 209-34-83-73. ood. opsource. net 127. 0. 0. 1 3dns-1. adobe. com 127. 0. 0. 1 3dns-2. adobe. com 127. 0. 0. 1 3dns-2. adobe. com 127. 0. 0. 1 3dns-3. adobe. com 127. 0. 0. 1 3dns-3. adobe. com 127. 0. 0. 1 3dns-4. adobe. com 127. 0. 0. 1 3dns. dobe. com 127. 0. 0. 1 activate-sea. adobe. com 127. 0. 0. 1 activ ate-sea. adobe. com 127. 0. 0. 1 activate-sjc0. adobe. com 127. 0. 0. 1 activate-sjc0. adobe. com 127. 0. 0. 1 activate. adobe. com 127. 0. 0. 1 activate. adobe. com 127. 0. 0. 1 activate. wip. adobe. com 127. 0. 0. 1 activate. wip1. adobe. com 127. 0. 0. 1 activate. wip2. adobe. com 127. 0. 0. 1 activate. wip3. adobe. com 127. 0. 0. 1 activate. wip3. adobe. com 127. 0. 0. 1 activate. wip4. adobe. com 127. 0. 0. 1 adobe-dns-1. adobe. com 127. 0. 0. 1 adobe-dns-2. adobe. com 127. 0. 0. 1 adobe-dns-2. adobe. com 127. 0. 0. 1 adobe-dns-3. dobe. com 127. 0. 0. 1 adobe-dns-3. adobe. com 127. 0. 0. 1 adobe-dns-4. adobe. com 127. 0. 0. 1 adobe-dns. adobe. com 127. 0. 0. 1 adobe-dns. adobe. com 127. 0. 0. 1 adobe. activate. com 127. 0. 0. 1 adobeereg. com 127. 0. 0. 1 crl. verisign. net 127. 0. 0. 1 CRL. VERISIGN. NET. * 127. 0. 0. 1 ereg. adobe. com 127. 0. 0. 1 ereg. adobe. com 127. 0. 0. 1 ereg. wip. adobe. com 127. 0. 0. 1 ereg. wip1. adobe. com 127. 0. 0. 1 ereg. wip2. adobe. com 127. 0. 0. 1 ereg. wip3. adobe. com 127. 0. 0. 1 ereg. wip3. adobe. com 127. 0. 0. 1 ereg. wip4. adobe. com 127. 0. 0. 1 hl2rcv. adobe. com 127. 0. 0. 1 ood. psource. net 127. 0. 0. 1 practivate. adobe 127. 0. 0. 1 practivate. adobe. * 127. 0. 0. 1 practivate. adobe. com 127. 0. 0. 1 practivate. adobe. com 127. 0. 0. 1 practivate. adobe. ipp 127. 0. 0. 1 practivate. adobe. newoa 127. 0. 0. 1 practivate. adobe. ntp 127. 0. 0. 1 tss-geotrust-crl. thawte. com 127. 0. 0. 1 wip. adobe. com 127. 0. 0. 1 wip1. adobe. com 127. 0. 0. 1 wip2. adobe. com 127. 0. 0. 1 wip3. adobe. com 127. 0. 0. 1 wip3. adobe. com 127. 0. 0. 1 wip4. adobe. com 127. 0. 0. 1 wwis-dubc1-vip60. adobe. com 127. 0. 0. 1 wwis-dubc1-vip60. adobe. com 127. 0. 0. 1 wwis-dubc1-vip60. adobe. com
Tuesday, January 7, 2020
Introduction There are a number of different views as to what motivates workers. The most commonly held views or theories have been developed over the last 100 years were subjected to an intensive amount of research and studies. Unfortunately these theories do not all reach the same conclusions!. However, they share a group of characteristics that can be used to give an understanding of what often causes some employees to perform better than others in the workplace. Motivating employees has become a more challenging issue facing todayÃ¢â¬â¢s managers. According to a recent major survey, 92 percent of employers said that motivating employees has become more challenging. Globalization, new generationÃ¢â¬â¢s workplace expectations, workersÃ¢â¬â¢Ã¢â¬ ¦show more contentÃ¢â¬ ¦employees make many of the decisions about how and when they work. They can work 12 hours shifts, three or four days a week which allow them to spend more time enjoying their personal lives. Management in Corning Co. beli eves that the use of this as a motivational tool has increased its employeesÃ¢â¬â¢ productivity. Steelcase Co. offers job haring as one way to meet workersÃ¢â¬â¢ needs and keep them motivated. With job sharing, two employees can share one job the only requirement is that the position is always covered by one of the workers. This allows the two workers to alternate working every other week or every other day. The management in Steelcase Co. is very pleased with the results of this method and believes it fulfills the needs of the employee and the employer. Steelcase Co. and Corning Co. are always seeking new ways of bringing out the best of their workers. One manager states Ã¢â¬Å"They are allowed to use their creativity, they are allowed to be innovative, and their work and innovation goes to the bottom line and helps make the business more competitive.Ã¢â¬ Downsizing Ã¢â¬âaccording to the case study- is a negative American practice that has recently adopted by several companies. Critics believe that itÃ¢â¬â¢s a disastrous practice and companies need to think twice before going for it. Researchers had shown both short and long run negative effects of downsizing and statistics supported their critics. Discussion As mentioned in the introduction, motivation is a topic thatShow MoreRelatedThe Motivation And Employee Motivation1584 Words Ã |Ã 7 PagesThe central problem that always employers and employees face is the employee motivation. The workers who put no effort to do their best in their jobs which will lead to low quality of work and give no benefit to the organization are the one who are not motivated (Amabile 1993). On the other side, employees who are apparently to be very intelligent, action oriented, ambitious, autonomous and always put an effort and sacrifice their time to put the organization at the ease are the one who feel motivatedRead MoreEmployee Motivation886 Words Ã |Ã 4 PagesThis is a dissertation abstract on Employee Motivation: Why study motivation? To state it simple you need to know motivation to be a better leader to accomplish your business goals. Employees are like sheep you need to lead them to accomplish the mission. It is much easier to lead a group of individuals when they have a vested interest to accomplish it. You create that interest through motivation. The key to a successful organization in many ways is motivation. It is one of the most difficult tasksRead MoreEmployee Motivation 1164 Words Ã |Ã 5 Pages Bauer and Erdrogen (2009) define motivation as Ã¢â¬Å"the desire to achieve a goal or a certain performance level, leading to goalÃ¢â¬âdirected behaviorÃ¢â¬ (p.97). McConnell (2006) argues that true motivation is self motivation. Today, health care organizations place a lot of emphasis on production and performance. However, motivating employees is a common challenge faced by health care managers and Bauer and Erdrogen (2009) state it is also one of the factors that greatly affect performance. McConnell (2006)Read MoreMotivation of Employee2476 Words Ã |Ã 10 PagesMotivation of Employee People join and work in organization to satisfy their needs. They are fascinated to organizations that have the funds of rewarding their wants. These wealth are called Ã¢â¬Å"incentives (compensation, benefits)Ã¢â¬ (M. Maccoby, 9) of rewards; organizations use them to initiate people to contribute their efforts on the way to achieve organizational goals. The continued existence of an organization depends on its capability to attract and stimulate people to accomplish these individualRead MoreEmployee Motivation2339 Words Ã |Ã 10 PagesEmployee Motivation A question often asked by first-line supervisors and managers is Ã¢â¬Å"How do we motivate our employees?Ã¢â¬ Effectively motivating employees to achieve a desired outcome is one of the most important functions as a supervisor or manager. There is evidence to show organizations are facing challenges retaining employees due to limited opportunities for advancement and the current competitive labor market. It does not appear things will get any better in the future. The loss of employeesRead MoreEmployee Motivation9463 Words Ã |Ã 38 PagesInsights Into Employee Motivation, Commitment and Retention Barbara J. Kreisman Ph.D. Research/White Paper Insights Denver February, 2002 The Leadership Journey is a supervisory, management, and leadership training system consisting of 24 courses delivered on DVD, CD-ROM, VHS, and Online. Call 1-800-541-7872 or visit www.btedemo.com to preview courses. Page 1 Table of Contents Executive SummaryÃ¢â¬ ¦Ã¢â¬ ¦.3 W hy Employee Retention and Motivation Is ImportantÃ¢â¬ ¦Ã¢â¬ ¦.5 Turbulence In The Work EnvironmentÃ¢â¬ ¦Ã¢â¬ ¦Read MoreMotivation Theories And Motivation Of Employee Motivation Essay1517 Words Ã |Ã 7 Pagesour control and some that are not. Employee motivation is something that can directly affect an organizations production. It is no secret that un-motivated employees equates to un-productive workers, but how can we combat this? In order to better understand this concept we will look at the definition of employee motivation, some of the motivation theories and some motivation techniques that could be useful in our organizations. What is employee motivation? Motivation is a word used quite often in manyRead MoreMotivation And Efficiency Of Employee Motivation Essay2331 Words Ã |Ã 10 PagesMotivation is defined as Ã¢â¬Å"the process that account for an individualÃ¢â¬â¢s intensity, direction and persistence of effort toward attaining a goalÃ¢â¬ ¦Ã¢â¬ (Robbins Judge, 2016, p. 126). It is a flat out need to keep employees motivated in the workplace and boost them to perform beyond expectations. In addressing what elements of employment result in both motivation and efficiency, this paper briefly sketches some of the theories of motivation applied in workforce and analyses how these theories are appliedRead MoreEmployee Motivation And Motivation Theory1878 Words Ã |Ã 8 Pagesvaluable resources for companies and them could be competitive advantages for modern companies. It is important for modern companies to improve employee satisfaction and performance so that they can improve their organisational performance and competitiveness (Armstrong, 2006). As a result, EmployeeÃ¢â¬â¢s motivation management is significantly for companies. Motivation is a cognitive process to guide, initiate, direct and maintain goal-oriented activities. It can also be defined as the driving forces directingRead MoreMotivation Strategy For Employee Motivation Essay2082 Words Ã |Ã 9 Pagesthe strength and weaknesses of at least two theories of motivation. With the rapid changes of modern business environment, the competition between organizations becomes more and more fierce. In order to be competitive enough to stand out from the rest, businesses try to enhance their competitiveness by improving different area in the management aspect. In addition to, as service sector has become the most dominant industry nowadays, employee?s performance become more crucial as it can directly affect
Monday, December 30, 2019
In my introduction to the psychological perspective, I found that was more capable of comprehending those ideas presented to me when I applied them to relevant research. One particular article stood out which presented these ideas through the observation of on social acceptance and rejection. In the article, Ã¢â¬Å"Social Acceptance and Rejection: The Sweet and the Bitter,Ã¢â¬ both authors C. Nathan DeWall and Brad J. Bushman (2011) are determined to illustrate the importance of lasting relationships during individual sÃ¢â¬â¢ lives (DeWall Bushman, 2011). Through the article both DeWall and Bushman depict the dichotomy between social acceptance and rejection through a social psychological research in order to educate the public on the nuanced effects of social rejection of the individual. In their study, DeWall and Bushman are not only able to define social acceptance and rejection, but also illustrate its effects and relevance to our everyday relations with other individuals. The researchers were able to do this in their research by adopting a gradual structure in their article leading the readers to a gradual understanding of the factors surrounding social acceptance and rejection. Initially within their study, DeWall and Bushman found it necessary to define the both terms (social rejection and acceptance) by referencing Leary, M.R. (2010). In their research, DeWall and Bushman establish a contrasting relationship between social acceptance and rejection by distinguishing itsShow MoreRelatedHealth Factors That Affect A Healthy Environment947 Words Ã |Ã 4 Pagesissues in our bodies. It is intertwined with social and economic situations in complex ways that build upon each other to contribute to health issues as well. They are considered to be health variations because they are not only measured by biological factors that affect a healthy environment, but also measure unequal accessibility to important factors, socially and economically. Because of heal th variations, our physical condition is affected by social and economic determinants that also shape theRead MorePhraseology: Language and Success in Life Essay2291 Words Ã |Ã 10 Pagessuccess that I consider myself to be today. I have used language to gained social acceptance, work in professional environments, and encourage other. Social acceptance is an integral part of being human. To our ancestors, social acceptance was necessary for their survival. In more recent times, people have come to feel safe and protected when they belong to a group. (Social Acceptance and Rejection: The Sweet and the Bitter) I have made my own personal advances at being socially accepted by usingRead MoreAm I Blue by Beth Henley Essay1923 Words Ã |Ã 8 Pagesstated that Ã¢â¬Å"the play examines the lives of two lonely teenagers who are deprived of both parental and peer group acceptanceÃ¢â¬ (Harbin 89). HenleyÃ¢â¬â¢s Am I Blue uses literary elements such as language, setting, symbolism, and character to suggest her general theme that for teenagers, being able to feel accepted by others is a very important factor, especially during times of pain, rejection, or loneliness. Read MoreFemale Sexuality During The Victorian Era Essay 2230 Words Ã |Ã 9 Pagesfemale characters and recording male characterÃ¢â¬â¢s reaction to them. To begin with, Lucy is one of the characters that Stoker uses to show the repressed female sexuality during the Victorian era. At the start of the story, Stoker portrays Lucy as a sweet, innocent, upper-class girl, the representation of how society expected women to behave. Many people fall for LucyÃ¢â¬â¢s charm, as described by Mina, LucyÃ¢â¬â¢s friend, Ã¢â¬Å"I noticed that the old men did not lose any time in coming up and sitting near her whenRead MoreLucy vs. Mina: Opposites Reveal Truth about Human Mentality 2061 Words Ã |Ã 9 Pagesignorant, young, dependent on others, and selfishly in her own world. According to EltisÃ¢â¬â¢ essay, Ã¢â¬Å"Lucy is far more reminiscent of the traditional feminine, defenseless, and frivolous Victorian ladyÃ¢â¬ ¦she clearly has no occupations or concerns beyond her social engagements and amoursÃ¢â¬ (Eltis 457). She has never had a job or shown qualities of being headstrong or dedicated to anything except for her life. Lucy is caught up in her love life and when she receives three marriage proposals, she shows how sheRead MoreRoad to Mecca3242 Words Ã |Ã 13 Pagesprogressive school teacher from the city. Helen is feeling alone and unable to complete her work, in a state of depression, she writes a letter pleading for help to her long time friend Elsa, Both women have much in common; both are rebels against social conventions. Elsa teaches radical material to her colored students, and HelenÃ¢â¬â¢s exotic artwork defies traditional notions of art encompassing her entire house and garden, this is her own homemade Mecca. On arriving at the house, Elsa discovers HelenRead MoreComparing and Contrasting Anna Karenina and Madam Bovary7118 Words Ã |Ã 29 Pages Although Vronsky eventually takes Anna to Europe where they can be together, they have trouble making friends. They come back to Russia, but she is shunned by her former friends, becoming further isolated and anxious, while Vronsky climbs up the social ladder. Despite Vronskys reassurances she grows increasingly possessive and paranoid about his imagined infidelity. Like Emma, she ultimately meets her tragic end in suicide. It is easy to see the plethora of similarities between Ã¢â¬ËMadam BovaryÃ¢â¬â¢Read MoreThomas Hardy Poems16083 Words Ã |Ã 65 Pagestime causes the speaker to accept the broken appointment with resignation, he still harbors a feeling of indignation because he cannot completely accept the memory. This poem is about the realities and ideals which can surround romantic love and rejection. The title Ã¢â¬Å"A Broken AppointmentÃ¢â¬ would suggest to the reader before reading the poem that the poem is obviously about something someone has broken or a literal appointment being broken by someone. One would rephrase the theme as a Ã¢â¬Å"postponedRead MoreGreat Expectations- Character Analysis Essay10289 Words Ã |Ã 42 PagesBentley is Pips rival for Estellas affections. He is introduced early as Pips roommate at the Pocket residence, but it is only mentioned that Pip is not very fond of Bentley. He is smug and very ill at ease in nature. Bentley is proud and of high social position. His character fits in perfectly with the nonsensical gentlemans club, Finches of the Grove. Because of his disagreeable qualities, Pip can not understand why both Jaggers and Estella favor Bentley. Jaggers affectionately refers to him asRead MoreHow Fa Has the Use of English Language Enriched or Disrupted Life and Culture in Mauritius15928 Words Ã |Ã 64 Pagesdirectly to transcende ntalism itself. Whitman reiterates the meaning of life. He questions what it truly is to be alive and reassures us that the life an individual lives should not be to conform and live in a life of consistent pattern. Finally, the rejection of death is portrayed and the belief of an afterlife is acknowledged by the author himself. Works Cited http://en.wikipedia.org/wiki/Cogito_ergo_sum Reply 3. [pic]bentedjoe says: July 13, 2011 at 8:39 pm Emily
Saturday, December 21, 2019
The environment is among some of the top issues to be looked upon by the human population in the world today. Sustainability is a word often times used when speaking of this subject. This is a concept represented in the articles Ã¢â¬Å"SustainabilityÃ¢â¬ by Christian R. Weisser and Ã¢â¬Å"Attention Whole Foods ShoppersÃ¢â¬ by Robert Paarlberg. Each author addresses the issue in different ways; one giving examples of this issue and the other clearly defining it. Each author is writing to spread awareness of this issue. As overlapping topics, each article has similarities and differences to the other. Population is a major reason as to why sustainability is important. This is an argument brought up in both articles. As our population grows, we must continue to have resources and food, which is stated nicely by Weisser in Ã¢â¬Å"SustainabilityÃ¢â¬ : Ã¢â¬Å"Many current discussions about sustainability focus on the ways in which human activity...can be maintained in the future without exhausting all of our current resourcesÃ¢â¬ ¦ there has been a close correlation between the growth of human society and environmental degradation - as communities grow, the environment often declinesÃ¢â¬ (603). Weisser explicitly shows that people are trying to figure out ways to help to sustain the environment while the human population grows. Humans do harm to the environment and sustainability is one way to help lessen that harm. Population growth not only harms the environment, however. In Ã¢â¬Å"Attention Whole Foods ShoppersÃ¢â¬ it is
Friday, December 13, 2019
This essay will concentrate on the inequalities that exist around Cardiovascular Disease, specifically that of Coronary Heart Disease. Harmonizing to the British Heart Foundation ( 2010 ) incidences of decease attributed to Coronary Heart Disease are far more likely to happen within the lower socio-economic category. The British Heart Foundation ( 2010 ) besides report that those populating in the most disadvantaged countries of Wales, have a fifty-percent more opportunity of deceasing from CHD than those populating in the least disadvantaged countries. We will write a custom essay sample on Health In Society Unequally Distributed Health And Social Care Essay or any similar topic only for you Order Now Furthermore, they claim that persons who undertake manual and unskilled employment have a 10 per centum more opportunity of enduring from Coronary Heart Disease than those employed in managerial places, despite those persons populating in the same country ( ibid ) . First, a brief definition of CHD will be offered in order to help apprehension of how this disease develops, and how unhealthy behaviors can lend to its oncoming. Second, an account of a wellness inequality will be given. Then, assorted studies that have been published in relation to wellness inequalities will be examined in order to offer an account for this inequality. This will include analyzing assorted facets of the lives of persons that are placed in the lower socio-economic category in an effort to explicate behavior that is harmful to wellness. Finally, the function of the Multi Disciplinary squad and the nurse will be discussed, this will include authorities schemes for societal policy, in order to place countries of enterprises to better cases of decease from CHD. CHD is a term used to depict the effects of impaired or absent coronary blood flow to the myocardium, by and large caused by fatty plaques known as atheroma developing within the interior liner of the coronary arterias ( Porth 2004 ) . NHS Choices ( 2009a ) province that cases of CHD are far more likely to happen if an single fumes, is corpulent or has a diet that has a high content of concentrated fat. The National Office of Statistics ( 2008 ) reported that in 2007 there were 2951 deceases under the age of 75 in Wales straight linked with CVD, and that 1662 of these were due to CHD The wellness of the state has shown marked betterment throughout the old ages. Harmonizing to the House of Commons ( 2008 ) the life anticipation in 1948 for work forces was 66.4 old ages and 71.2 old ages for adult females. In 2000 they had risen to 75.6 old ages and 80.3 old ages severally. However, despite these betterments, wellness inequalities still exist amongst specific groups within society ( ibid ) .According to the World Health Organisation ( WHO 2010 ) a wellness inequality constitutes a pronounced difference in the distribution of wellness between changing societal groups. These societal groups can run from societal category, age, gender, ethnicity, disablement, geographics gender or linguistic communication ( ibid ) . Historically, those included in the lower ranks of employment and hence placed in the lower socio-economic category, are far more likely to endure sick wellness and higher morbidity rates than those at the top of the societal graduated table ( WHO 2010 ) . Harmonizing to Black ( 1980 ) poorness has ever been a major factor in high mortality rates amongst the lower socio-economic categories, peculiarly in cases of famishment, infection and respiratory unwellness. However, Black acknowledged that the nexus between poorness and circulatory disease was less straightforward ( ibid ) . In an effort to mensurate the extent of these inequalities, during 1977 the Labour authorities commissioned The Working Group on inequalities chaired by Sir Douglas Black to measure the deductions of wellness and societal policy, and to garner information about differences in wellness position amongst changing societal categories ( Townsend and Davidson 1992 ) . The findings were presented to the Secretary of State of the new Conservative authorities in April 1980 ( ibid ) . Black ( 1980 ) concluded that despite the general betterment in wellness across Britain, marked differences in the wellness between those in societal category I and those in societal category V have remained, and in some cases increased. Black ( 1980 ) suggested that one of the grounds for this could be due to the displacement in occupational position across the UK. He explained that those undertaking traditional semi-skilled or unskilled employment tended to be older than those from the mean work force. However, Townsend and Davidson ( 1990 ) argue that despite the age disparity between societal categories, the likeliness of an single death before the age of retirement in societal category IV is dual that of those in societal category I. Furthermore, they go on to state that mortality is a characteristic of category across the life span and non merely during old age, with persons from the lower categories enduring higher morbidity rates during childhood, adolescence and maturity ( ibid ) . A follow on from the Black Report was commissioned in 1986 by the Health Education Council before its death in 1987, and was updated in 1992 ( Whitehead 1992 ) . The Health Divide published grounds which revealed serious inequalities in wellness had continued throughout the 1980 Ã¢â¬Ës and into the 1990 Ã¢â¬Ës ( ibid ) . During the 1990 Ã¢â¬Ës the work of Sir Douglas Black was acknowledged and built on in a study by Sir Donald Acheson, who was invited by the Secretary of State for Health to place a scope of countries for future policy development in order to cut down wellness inequalities ( DOH 1998 ) . Black ( 1980 ) suggested that the high proportion of incidences of certain diseases, including that of circulative disease in the lower socio-economic categories could be attributed to the complete indulgence of merchandises that are harmful to the organic structure, and non to want and poorness. Black ( 1980 ) specifically highlighted the significance of the ingestion of baccy merchandises in the aetiology of diseases such as circulative disease. He questioned the impression that the usage of baccy merchandises is a strictly voluntary pre-occupation by and large undertaken by the irresponsible and highlighted the fact that the authorities makes huge sums of money out of its production and sale. However, Black besides acknowledged that the usage of baccy merchandises could non be blamed for the cause of sick wellness, but suggested that it should be viewed as a secondary phenomenon caused by underlying characteristics of society. He raised concerns for the hereafter, admiting that although pre-conceptions sing the usage of baccy were altering, this alteration had finally taken topographic point within the higher socio-economic categories, and would go on to make so, doing the wellness spread to turn even wider. Acheson ( DOH 1998 ) found, that as Black had predicted there was a clear societal category gradient in both work forces and adult females sing the ingestion of baccy merchandises. He found that 12 % per centum of professional work forces and 11 % of professional adult females were reported to be tobacco users, compared with 41 % of unskilled work forces and 36 % of unskilled adult females go oning to smoke. Furthermore, those in the higher socio-economic category who professed to smoking consumed fewer coffin nails than their opposite numbers in the lower socio-economic category ( ibid ) . Acheson ( DOH 1998 ) besides found that those in the lower categories had lower surcease rates than tobacco users in the higher categories. Similarly, the category gradient had widened in regard of deceases from CHD ( see appendix 1 ) . Acheson concluded that smoke is a clear component in mortality differences between societal categories, doing deceases from assorted malignant neoplastic diseases, respiratory unwellnesss and CHD ( ibid ) . The Wanless Report Ã¢â¬ËSecuring Good Health for the Population Ã¢â¬Ë was published in 2004, and besides highlighted smoke as a major cause of high mortality rates under the age of 70 in the lower socio-economic category ( Wanless 2004 ) . Wanless called for smoke to be banned in public topographic points, particularly within the workplace, faulting inactive smoke for cases of malignant neoplastic disease Ã¢â¬Ës and bosom disease amongst both tobacco users and non tobacco users ( ibid ) . Harmonizing to Acheson ( DOH 1998 ) the wider socio-economic factors of an person Ã¢â¬Ës life style should be taken into consideration when explicating wellness inequalities. Marmot ( 2010 ) concurs, saying than unhealthy behaviors entirely, can non be responsible for the serious wellness inequalities that exist in today Ã¢â¬Ës society. As a consequence, Acheson ( DOH 1998 ) implemented a socio-economic theoretical account of wellness, which examined an person Ã¢â¬Ës exposure to inequalities from before birth and throughout the full life span. Acheson ( DOH 1998 ) acknowledged that an person Ã¢â¬Ës age, sex and constitutional position did so impact their wellness, as did their personal wonts such as smoke and hapless diet. However, Acheson argued that wider influences such as friends, household, community, instruction, lodging, work environment and entree to wellness attention besides had a bearing on an person Ã¢â¬Ës wellness position ( ibid ) . Therefore, in order to understand the relationship between low socio-economic category and CHD, it is necessary to look into the psychological and societal influences that are experienced by persons within this group. Harmonizing to Acheson ( DOH 1998 ) unemployment rates amongst unskilled workers are four times higher than those from professional groups. Acheson goes on to state that employment is a major constituent in an person Ã¢â¬Ës position within society ; it determines their income, societal standing and their ability to take part within society. Furthermore Acheson states that being unemployed can hold damaging effects in both physical and mental wellness, being linked to a sedentary life style and increased ingestion of baccy and intoxicant ( ibid ) . However, the nexus between unemployment and sick wellness is hard to turn out, as it is non clear whether the ground for the unemployment is due to ill wellness that is already present, or whether being unemployed is the cause of the sick wellness ( Schurring et al 2007 ) . Acheson besides suggests that those persons who are in employment tend to be engaged in work that is low paid, insecure and of hapless quality and that offers little, or no chance of publicity ( DOH 1998 ) . Johnson ( 2004 ) argue that those from the lower categories constantly experience high degrees of physiological emphasis, and low degrees of control in the workplace, coupled with low wagess in footings of occupation security, publicity chances, money and regard. However, Stansfield and Marmot ( 2002 ) point out that despite grounds to propose that psychological emphasis at work can be a conducive factor in cases of CHD, it is besides of import non to undervalue the consequence of other nerve-racking constituents of an person Ã¢â¬Ës life that are non work related. Persons that are unemployed or have low paid occupations constantly face poorness and adversity. They are more likely to brood in unsuitable lodging, that is frequently moist, overcrowded and in an country that has hapless entree to comfortss ( Acheson DOH 1998 ) . Harmonizing to Siegrist and Marmot ( 2006 ) those from the lower socio-economic category tend to populate in vicinities that experience high degrees of offense, and physical impairment. Skogan ( 1990 ) concurs, saying that persons that reside in these countries have, non themselves, chosen to make so ; hence, they have no existent motive to keep their belongingss or that of their vicinity. This in bend discourages commercial investing in the country, doing it to drop further into want ( ibid ) . Due to miss of fundss these persons are less likely to have any signifier of private conveyance ( DOH 1998 ) . This can hold a direct impact on entree to low-cost food markets, health care, and employment chances. WHO ( 2010 ) suggest that hapless lodging and location non merely do physical wellness jobs but that they are besides a direct cause of emphasis, depression and associated psychological unwellnesss. Harmonizing to Stansfield and Marmot ( 2002 ) nerve-racking life conditions, including those of employment and lodging have marked associations with coffin nail smoke. They go on to province that the prevalence of coffin nail smoke is closely linked with the experience and direction of emphasis. Many people use smoking as a self-medication to assist them get by with the emphasis they experience in their mundane lives ( ibid ) . However, harmonizing to Parrott ( 1999 ) , baccy ingestion is in fact a cause of emphasis, and non the emphasis stand-in that many tobacco users believe it to be. NHS Choices ( 2009b ) agree, saying that tobacco user Ã¢â¬Ës may experience a diminution in emphasis degrees once they have smoked a coffin nail, nevertheless this lone occurs because they have satisfied their craving for nicotine. Once the nicotine has worn of the person will one time once more experience stressed ( ibid ) . Harmonizing to Stansfield and Marmot ( 2002 ) both emphasis and baccy ingestion are both clear markers in morbidity rates for CHD, and could take some manner to explicating high cases of this disease within the lower socio-economic category. In an effort to undertake emphasis caused by work, the authorities introduced the Ã¢â¬ËFairness at Work Act Ã¢â¬Ë in 1999 ( House of Commons 1999 ) . This measure was introduced in order to guarantee that employees have specific rights at work, including occupation security ( ibid ) . Harmonizing to Acheson ( DOH 1998 ) , employment jurisprudence in the United Kingdom is highly under regulated, compared to that of other industrialized states. Assorted policies sing lodging have been introduced since the Acheson Report, the most recent in Wales being Ã¢â¬ËImproving Lifes and Communities ( Welsh Assembly Government 2010 ) . This policy aims to supply Wales with more societal lodging, and to give prospective renters more pick with respects to the countries in which they live. It pledges to better the criterion of lodging offered, to better the visual aspect and feel of communities, and to supply persons shacking in the country entree to services and installations ( ibid ) In a command to undertake happenings of diseases, including that of CHD, the authorities announced a 10 twelvemonth committedness through a white paper, Salvaging Lifes: Our Healthier Nation ( DOH 1999 ) . To run into this committedness the National Service Framework for Coronary Heart Disease was implemented and included 12 criterions to better wellness and prevent disease ( DOH 2008 ) . These rules are reflected in public wellness policy in Wales through the debut of a policy papers Ã¢â¬Å" Tackling Heart Disease in Wales: Implementing Through Evidence ( Welsh Assembly Government 2001 ) . As portion of the 10 twelvemonth program, they advised that local marks should be implemented in order to forestall, and cut down the ingestion of baccy merchandises. It was advised that the sale of illegal coffin nails and baccy should be closely monitored and reduced, that media coverage and national runs should be encouraged and that smoking surcease services should be implemented at local degree. In peculiar, mention was made to cut downing smoke in those on low incomes, with peculiar attending being made to pregnant adult females and their spouses ( ibid ) . The authorities pledged that by the twelvemonth 2010 deceases attributed to CHD would be reduced in the under seventy-fives by 40 % . This mark was in fact met five old ages early, with deceases rates falling by 44 % ( DOH 2008 ) In order to cut down disease caused by smoke, and to protect non tobacco users from passively inhaling baccy, a smoke prohibition was initiated on 1st July 2007 ( BBC News 2007 ) . This policy prohibits smoking in any public topographic point, including saloons, eating houses and topographic points of work. Since the smoke prohibition, research carried out by the Department of Health claim that cases of Myocardial Infarctions have reduced by 10 per centum ( Times Online 2009 ) . However, curates and anti-smoking groups think the authorities should travel farther, and are naming for smoking to be banned in autos, in order to protect kids from 2nd manus fume ( ibid ) . Despite the smoke prohibition some persons continue to smoke, harmonizing to Nice ( 2008 ) the multi disciplinary squad has a cardinal function to play in encouraging and authorising these persons to give up. Harmonizing to the Royal College of Nursing ( 2004 ) wellness publicity is the duty of every nurse. The NMC Code of Professional Conduct ( 2009 ) concur, saying that nurses are personally accountable for safeguarding and advancing the involvements of all patients and clients, irrespective of age, gender and societal fortunes. Harmonizing to Youdan and Queally ( 2005 ) nurses have a cardinal function to play in encouraging patient Ã¢â¬Ës to give up smoke, they are ideally placed, and should enter the smoke position of all in and out patient Ã¢â¬Ës, and where appropriate offer advice and smoke surcease options. In 2008, the National Institute for Clinical Excellence, acknowledged that smoke is a major contributory factor in the wellness spread that exists between the higher and lower socio-economic categories ( Nice 2008 ) . As a consequence, NICE published its first elaborate counsel on smoking surcease ( ibid ) . Harmonizing to these guidelines all persons that come into contact with a wellness professional should be questioned on their smoke position ( ibid ) . Harmonizing to Thomas ( 2007 ) brief oppugning on the topic of smoke has become the foundation of national smoke surcease policy. Nice ( 2008 ) besides stipulate that wellness professionals should utilize as many avenues as possible to make tobacco users, saying that links between birthrate clinics, ante-natal groups, station natal assignments, tooth doctors, infirmaries and GP surgeries should be made in order to aim as many person Ã¢â¬Ës as possible. If an single professes to smoke, the wellness professional should offer suited advice and nicotine replacing therapy ; this should be given in concurrence with continued support and a referral to the local NHS Stop Smoking Service ( Nice 2008 ) . Behavioral guidance should besides be offered where appropriate ; this can take topographic point on a one to one footing or in group Sessionss ( ibid ) . Nice ( 2008 ) acknowledges that an person Ã¢â¬Ës societal fortunes can be hard to change in the short term ; nevertheless, they believe that behaviour alteration on an single degree is more accomplishable. Evidence has shown that category is a cardinal determiner of wellness. Those in the lower socio-economic category suffer higher degrees of CHD than those in the higher socio-economic category. It has besides been shown that they consume more tobacco merchandises and are more susceptible to emphasize. As antecedently discussed, emphasis and baccy ingestion are both clear markers in cases of CHD, therefore policy aimed at cut downing the emphasis related facets of these persons lives demands to be addressed. Similarly, the ingestion of baccy by this group besides needs to understood. This fact has been recognised by the authorities, who have introduced societal policies related to employment, lodging and smoke in an effort to cut down mortality rates within the lower categories from diseases such as CHD. Nurses and the multi disciplinary squad besides have a portion to play, peculiarly within the community. It is the duty of every wellness professional to oppugn an person with respects to their smoke position, by making so, advice, support and encouragement can be offered, in a command to alter the person Ã¢â¬Ës attitude towards this wellness damaging behavior. Mentions: BBC News ( 2007 ) Smoking Ban Takes Effect. ( online ) . Available at: hypertext transfer protocol: //news.bbc.co.uk/1/hi/uk/6258034.stm ( Accessed 16 April 2010 ) . Black ( 1980 ) The Black Report: Inequalities and Health.Socialist Health Association. ( online ) . Available at: hypertext transfer protocol: //www.sochealth.co.uk/Black/blackintro.htm ( accessed 15 March 2010 ) British Heart Foundation ( 2010 ) UK Coronary Heart Disease Statistics. Department of Health. ( online ) . Available at: www.bhf.org.uk/plugins/PublicationsSearchResults/idoc.ashx? Ã¢â¬ ¦ 1 ( Accessed 25 April 2010 ) . DOH ( 1998 ) Independent Inquiry into Inequalities in Health Report. Chair Sir Donald Acheson. London: The Stationary Office. DOH ( 1999 ) Salvaging Lifes: Our Healthier Nation. ( online ) . Available at: hypertext transfer protocol: //www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4118614 ( Accessed 19 April 2010 ) . DOH ( 2008 ) The Coronary Heart Disease National Service Framework: Building on Excellence keeping Progress. ( online ) . Available at: hypertext transfer protocol: //www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_096556.pdf ) . ( Accessed 9 April 2010 ) . House of Commons ( 2008 ) Health Committee Third Report Ã¢â¬â Health Inequalities 2008-2009. Health Committee Publications. ( Online ) . Available at: hypertext transfer protocol: //www.publications.parliament.uk/pa/cm200809/cmselect/cmhealth/286/28602.htm ( Accessed 4 March 2010 ) . House of Commons ( 1999 ) Fairness at Work. House of Commons Library. ( online ) . Available at: hypertext transfer protocol: //www.parliament.uk/commons/lib/research/rp98/rp98-099.pdf ( Accessed 16 April 2010 ) . Johnson ( 2004 ) Work Stressors and Social Class. ( online. ) Available at: hypertext transfer protocol: //www.workhealth.org/risk/johnson % 20article.html ( Accessed 20 April 2010 ) . Marmot ( 2010 ) Fair Society, Healthy Lives. ( online ) . Available at: hypertext transfer protocol: //www.ucl.ac.uk/gheg/marmotreview/Documents/finalreport/FairSocietyHealthyLivesChapter2 ( Accessed 17 March 2010 ) . NHS Choices ( 2009a ) Coronary Heart Disease. ( Online ) . Available at: hypertext transfer protocol: //www.nhs.uk/Conditions/Coronary-heart-disease/Pages/Causes.aspx ( Accessed 26 February 2010 ) . NHS Choices ( 2009b ) Does Smoking Help Stress. ( online ) . Available at: hypertext transfer protocol: //www.nhs.uk/chq/Pages/1114.aspx? CategoryID=53 A ; SubCategoryID=531 ( Accessed 20 April 2010 ) . National Office for Statistics ( 2008 ) All Deaths Under 75 by Cause and Sex 2007 England Wales Scotland N Ireland and United Kingdom. ( Online ) . Available at: hypertext transfer protocol: //www.statistics.gov.uk/hub/index.html ( Accessed 15 March 2010 ) . NICE ( 2008 ) Smoking Cessation Guidance ( Online ) . Available at: hypertext transfer protocol: //www.idea.gov.uk/idk/core/page.do? pageId=8024618 ( Accessed 19 April 2010 ) . The Nursing and Midwifery Code of Professional Conduct ( 2009 ) . ( Online ) . Available at: hypertext transfer protocol: //www.nmc-uk.org/aArticle.aspx? ArticleID=3 056 ( Accessed 16 October 2008 ) . Parrott A ( 1999 ) Does Cigarette Smoking Cause Stress. American Psychologist. 25 ( 54 ) pp 817-20. ( online ) . Available at: hypertext transfer protocol: //www.tobaccoprc.org/download/file/stress.pdf ( Accessed 15 April 2010 ) . Porth CM ( 2004 ) Necessities of Pathophysiology Concepts of Altered Health States. Philadelphia: Lippincott Williams and Wilkins. Royal College of Nursing ( 2004 ) Commissioning Health Services for Children and Young People- Increasing Nurses Influence. ( online ) . Available at: hypertext transfer protocol: //www.rcn.org.uk/_data/assets/pdf_file/0003/78591/002169.pdf ( Accessed 11 April 2010 ) . Schurring M Burdorf L Kunst A Mackenbach J ( 2007 ) The effects of Ill wellness on come ining and keeping paid employment: Evidence in European Countries. Journal of Epidemiology and Community Health 61 597-604 ( online ) . Available at: hypertext transfer protocol: //jech.bmj.com/content/61/7/597.abstract ( Accessed 15 April 2010 ) . Siegrist J and Marmot M ( 2006 ) Social Inequalities in Health- New Evidence and Policy Implications. Oxford: Oxford University Press. Skogan ( 1990 ) Disorder and Decline Ã¢â¬â Crime and the Spiral Decay in American Neighbourhoods. California: University of California Press. ( online ) . available at: hypertext transfer protocol: //books.google.co.uk/books? id=ASrAMJh7LngC A ; printsec=frontcover A ; dq=skogan+disorder+and+decline A ; source=bl A ; ots=_-DBYsfGXN A ; sig=kPSCk3NGusegOJ_B ( Accessed 18 April 2010 ) . Stansfield A Marmot G ( explosive detection systems. ) ( 2002 ) Stress and the Heart Psychological Pathways to Coronary Heart Disease. London: BMJ Books. Timess Online ( 2009 ) Heart Attacks Plummet After Smoking Ban. ( online ) . Available at: hypertext transfer protocol: //www.timesonline.co.uk/tol/life_and_style/health/article6832384.ece ( Accessed 18 April 2010 ) . Townsend P and Davidson N ( 1992 ) The Black Report. ( 2nd edn. ) London: Penguin Group. Thomas S ( 2007 ) Smoking Cessation Part 1: Brief Interventions. Nursing Standard. 22 ( 4 ) pp 47-49. WHO ( 2010 ) Developing the EvidenceBase for Tackling Health Inequalities and differential Effectss. ( online ) . Available at: hypertext transfer protocol: //www.who.int/social_determinants/resources/esrc_document.pdf ( Accessed 19 March 2010 ) . Wanless D ( 2004 ) Procuring Good Health for the Whole Population. Department of Health. ( online ) Available at: hypertext transfer protocol: //www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4074426 ( Accessed 17 April 2010 ) . Welsh Assembly Government ( 2001 ) Undertaking CHD in Wales: Implementing Through Evidence. ( on-line. ) Available at: hypertext transfer protocol: //www.wales.nhs.uk/publications/coronary-heart-disease-e.pdf ( Accessed 12 March 2010 ) . Welsh Assembly Government ( 2010 ) Bettering Lifes and Communities. ( Online ) . Available at: hypertext transfer protocol: //wales.gov.uk/docs/desh/publications/100421housingstrategyen.pdf ( Accessed 17 April 2020 ) . Whitehead M ( 1992 ) Inequalities in Health Ã¢â¬â The Health Divide. London: Penguin Group. Youdan and Queally ( 2005 ) Nurses Ã¢â¬Ë Role In Promoting and Supporting Smoking Cessation. The Nursing Times. 10 ( 10 ) pp 26-28. How to cite Health In Society Unequally Distributed Health And Social Care Essay, Essay examples
Thursday, December 5, 2019
Question: Write about theCustomer Service Managementfor Tesco. Answer: Evaluate the pros cons of the Service Culture of Tesco Overview of the Organization (Slide 2): Tesco is a global general merchandise and global grocery retailer that has established its presence in 8 countries. Presently, Tesco is the 9th largest retailer in terms of revenue and 3rd largest in terms of profit (Martnez-Ruiz et al., 2016). From the beginning, Tesco has focused on providing superior quality of services for achieving major share of the market. Tescos product offerings include grocery products, electronics, clothing, music, CDs, DVDs and financial services for enhancing the sales volume even further. Company Profile (Slide 3): Tesco was established in 1919 and gradually expanded its stores numbers up to 6553. The revenue level of the organization accounted around $55,917 million with an employee size of more than 476,000. It has allowed the organization to strengthen its foot stepping in the global market (Chowdhury, 2016). Mission and Vision Statement of Tesco (Slide 4): The mission statement of Tesco focuses on earning the lifetime loyalty from the customers with the superior quality of provided products and services. On the other hand, the vision statement of Tesco focuses on providing highest value to all the customers and communities for achieving sustainable growth from in the competitive market. Corporate Strategy (Slide 5): The corporate strategy of Tesco has always focused on developing specific and clear principles, values, goals and purposes for reaching to the service excellence goals. Moreover, the corporate culture of Tesco has focused on providing similar importance of keeping both customers and employees at the desired level (Kaur, 2015). The corporate strategy of Tesco has also focused on using innovative advance technologies for creating desired impact on the market. Format of the Stores (Slide 6): Tesco has differentiated its retail outlets in six different categories such as Tesco Extra, Tesco Metro, Tesco Superstores, Tesco Express, Tesco Homeplus and One-Stop based on size and range of product sold. Components of Tescos Service Culture (Slide 7): The service culture of Tesco includes 8 different components including Service mission, Products Service offered, Delivery System, Training, Motivators and Reward, Policies and Procedures, Employee roles and expectations and management support. It has allowed Tesco to reach very close to the desired level of service excellence. Delivery System and Training Facilities (Slide 8): Delivery System: Tesco has focused on including different advanced technologies for providing all the ordered products of the customers on time. Specifically, inclusion of online ordering services has increased the overall convenience level of the customers at the time of purchasing any products from Tesco (Zhao, 2014). However, enhancing of delivery system has induced Tesco to invest lump-sum amount on operational procedure, which will increase the cost in a significant manner. Training Facilities: Tesco has also focused on providing appropriate training and development facilities to all the new entrants in order to ensure that they can able to adjust with the present corporate culture effectively. Tescos training facilities also focus on appropriate enhancing the present level of knowledge of the employees so that they can perform all the responsibilities appropriately. However, Tesco has not focused too much on providing training facilities to the senior employees for ensuring continues improvement of the service procedure. Motivators and Reward (Slide 9): The business goals of Tesco have focused on providing analyzing the performance level of each employee in order to provide proper reward and facilities. Moreover, Tesco has also focused on capturing appropriate feedback from the employee to make necessary adjustment in the present quality of the provided services. Employee Roles and Expectation (Slide 10): Tesco has focused on developing healthy working culture where employees can give goes beyond their provided responsibilities. The management of Tesco has initiated specific measures with clear communicational structure in order to avoid any possibility of confusion at the workplace (Mason Evans, 2015). As a result, it has induced employees to fulfil all the provided responsibilities of the organization in a comprehensive manner. Tesco work culture has also focused on allocating responsibilities to the employees based on their specialization for enhancing the overall effectiveness of operational procedure. Policies and Service Mission (Slide 11): Policies and Procedures: Tesco has developed specific rules and regulations for maximizing the effectiveness of the operational procedure. For instance, Tesco has developed 24x7 customer service facilities with the promise of resolving any queries with 24 hours (Kim, 2013). It has increased the satisfaction level of the customers greatly. Moreover, the management of Tesco has made a conscious effort in going beyond the cultural, religion or educational barriers at the time of providing customer services. Service Mission: Tescos service mission focuses on providing value added service to all the regular customers for keeping up their requirements. For instance, Tesco has provided loyalty card facilities to all the regular customers for retaining the customers for long period of time. Management Support and Products Services (Slide 12): Management Support: Tescos leadership style has focused on providing effective support services to all the employees in order to resolve issues of the service procedure. The management has created open communicational platform where all level of employees can ask for help from the senior management. It has allowed Tesco to enhance the overall quality of the service procedure. Product Services: As mentioned earlier, Tesco has diversified its business into different segments for maximizing the profit level appropriately. For that reason, Tesco has focused on providing special offers on different products at different times of the year. It has helped Tesco to keep connected with customers regularly, Recommendations for Enhancing the Service Culture of Tesco (Slide 13): Tesco needs to focus on analyzing all the strategies initiated by the competitors for achieving service excellence in the market. The management of Tesco will also have to provide equal training and development opportunity for both junior and senior employees for maximizing the impact on service quality. Moreover, Tesco will also have to focus on reducing the communication gap between senior and junior employees even further for maximizing the quality of the provided services. References: Chowdhury, B. N. (2016).A critical analysis of customer loyalty and customer satisfaction-a case study on Tesco Club Card(Doctoral dissertation, University of East London). Kaur, N. (2015). Innovation in service industry.ACADEMICIA: An International Multidisciplinary Research Journal,5(3), 348-354. Kim, G. C. (2013). A Study on the Effects of Super-Supermarket Service Quality on Satisfaction in Store Selection.Journal of Industrial Distribution Business,4(2), 41-49. Martnez-Ruiz, M. P., Gonzlez-Gonzlez, I., Jimnez-Zarco, A. I., Izquierdo-Yusta, A. (2016). Private Labels at the Service of Retailers Image and Competitive Positioning: The Case of Tesco. InResearch on Strategic Retailing of Private Label Products in a Recovering Economy(pp. 104-125). IGI Global. Mason, R., Evans, B. (2015).The Lean Supply Chain: Managing the Challenge at Tesco. Kogan Page Publishers. Zhao, S. (2014). Analyzing and Evaluating Critically Tescos Current Operations Management.Journal of Management and Sustainability,4(4), 184.